At ColdroomsDirect (“we,” “our,” or “us”), your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website https://coldroomsdirect.com, communicate with us, or use any of our services related to the design, installation, maintenance, and repair of commercial and industrial cold rooms. By accessing our website or using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following categories of personal information:
- Contact Information: such as your name, email address, phone number, and company name.
- Business Details: such as your business address, service requests, or project requirements.
- Technical Information: including your IP address, browser type, operating system, and referring websites.
- Communication Records: any messages, emails, or phone call details shared with our team.
- Website Usage Data: information about how you interact with our website, including pages viewed, time spent, and click paths.
2. How We Use Your Information
We use the information collected to:
- Respond to enquiries and provide quotations.
- Schedule, deliver, and manage installations, maintenance, or repair services.
- Improve our website functionality and user experience.
- Comply with legal obligations.
- Carry out internal record-keeping and customer relationship management.
- Send updates or marketing messages related to our services (you may opt-out at any time).
3. Sharing Your Information
We do not sell, trade, or rent your personal data. We may share your information with:
- Trusted Service Providers: who help us fulfil installations, repairs, or customer service functions.
- Legal Authorities: if required by law or to protect our legal rights.
- Third-party Tools: such as email and customer management systems, are under strict confidentiality agreements.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect anonymous usage data. For more information, please refer to our Cookie Policy.
5. Data Storage and Security
We implement appropriate security measures to safeguard your data from unauthorised access, loss, or misuse. These measures include secure servers, encryption protocols, and limited access controls.
6. Your Rights
Under UK data protection laws, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request the deletion of your data in appropriate circumstances.
- Object to or restrict our processing of your data.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We retain your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable laws and regulations.
8. Links to External Sites
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those sites.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We recommend reviewing this page periodically. Continued use of our website or services constitutes your acceptance of any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
ColdroomsDirect
- Address: Edmonton, London, N9 0TS
- Phone: 0207 916 1673
- Email: [email protected]
- Website: https://coldroomsdirect.com
Thank you for placing your trust in ColdroomsDirect.